Bad Experience
I booked several rooms at the hotel listed below. Payments made in full, credit card paid off. I go to check in the first room on 4/14-4/17 & there is no record of it. We have to go through 30+ mins of red tape because the Priceline/AGODA computer systems didnt do their job and schedule my reservations. I go to check in my 2nd room scheduled for 4/15-4/17 for a late check in and it was the same scenario all over again. I called Priceline and get sent to AGODA. The representative did not want to listen to me, was rude and did not want to handle this issue. She sent me back to "Priceline" so they could handle it which my call was hung up as soon as it was transferred, then I call Priceline back to be sent to AGODA all over again. This time the representative takes care of it and faxes over payment to the hotel only to have AGODAs credit card declined. I have to call Priceline back again the I am to be sent to AGODA to a 3rd representative and the lady finally fixed the issue to where I could get my customer in their rooms. I still have 2 rooms I need to check into today. AGODA tells me I need to call Priceline I call Priceline and the send me to AGODA. No help whatsoever ever the AGODA rep says its a Priceline issue. I spent over 2 hrs dealing with this. I need to get my customers into 2 other rooms today 4/16-4/17 and I get the run around. AGODA/Priceline did not try to make this right. I am a Priceline CC holder, and stock holder and at this point I am considering shredding up the CC, selling my stocks, and cancelling my rooms. I will not spend another 2 hours of my time to try to get checked into my rooms today. I book rooms often and use my CC weekly. I run a professional wrestling company and book celebrities often. Tonight I had a high profile celebrity scheduled to stay in the room. He was sadly disappointed as well at the service AGODA provided and said that he wouldnt ever book from Priceline after seeing this. From now on I will try a competitor and Priceline/AGODA will not get any more money from me. If I am treated this way, how many other customers are treated the same way? I hope others dont have to go through this like I did. The lady at the hotel did her best by going through the BS with me. She did well. Errors happen, but all one has in life is a first impression.
I hope this reaches individuals who care and want to fix the problems and keep a loyal customer and stock holder.
Sincerely Ticked Off
Sent from my iPhone
Goonies1 about
Priceline - Hotel, Car, Flight, v13.6